What We Collect and Why It Matters
When you open an account, we collect the basics: your name, email address, and the phone number tied to your wallet. When you connect DANA, OVO, or GoPay for deposits, we record transaction references — not your full wallet credentials — so we can match incoming
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funds to your account and confirm your withdrawal requests. We also collect device identifiers and session data to keep your login secure and to detect unusual access. If you reach our support team, that conversation history is stored so follow-up queries are handled with context. We
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do not sell your personal data to third parties. We may share limited information with payment processors — specifically the rails that handle DANA, OVO, and GoPay transfers — and with fraud-prevention services operating on our behalf. Those parties are bound by confidentiality terms. All data
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handling is subject to local law and applies where eligible regions permit. If local regulations in your area impose additional rights or restrictions, those apply to your account. We keep your data only as long as your account is active or as required by applicable law,
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after which records are deleted or anonymised according to our standard retention schedule.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.